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Exchange & Refunds

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I hope you love your new piece. However, if for any reason it isn't quite right, exchanges, store credits, or refunds can be arranged within 14 days of receiving your order. Some exclusions may apply.

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Please contact me within 14 days of delivery to arrange an exchange or refund. Once approved, items should be carefully packaged to prevent damage during transit. I recommend using the original packaging where possible.

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Return shipping costs are the responsibility of the customer. Refunds or credits will be processed once the jewellery has been received and inspected. Unfortunately, I cannot accept responsibility for items lost or damaged during return transit. For peace of mind, I recommend using a tracked or insured postal service.

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As each piece is handmade, slight variations and unique characteristics may occur. These subtle differences are part of the beauty of handcrafted jewellery and make every piece one of a kind.

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If you experience a fault relating to the workmanship of your jewellery, such as a chain or clasp issue, within 90 days of purchase, please get in touch and I will work with you to find a suitable solution.

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This policy does not affect your rights under Australian Consumer Law.

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